Intervention and the Battle for Better Business

A critique of business support in the United Kingdom including exclusive interview with Lord Heseltine

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08: Best in Class (2004)

21st June 2015 By Elliot Forte

Nigel Griffiths and the DTI“From 1 April 2004 to 31 October 2004 there have been over 300,000 visits to the Access to Best Practice pages on the DTI’s website. During this period 100,000 hard copy publications have been ordered and dispatched. In October alone there were 50,000 downloads of electronic documents from the site.”
Nigel Griffiths, Parliamentary Under-Secretary at DTI (2004)

On 1st April 2004, the Department of Trade and Industry (DTI) launched Support to Implement Best Business Practice (SIBBP). This initiative was the first serious attempt by Government to mechanise the diagnosis of business issues and exert control over the advisory process.

SIBBP would be a flagship element of the Business Link service for the next 12 months. When finally withdrawn in 2008 / 2009, the Access and Support to Implement Best Practice Products initiative had cost the taxpayer a total of £44 million.

Chapter 8 investigates why the Government felt the need to standardise the advisory process and maps out the consequences of imposing a process driven approach in a creative sector.

Their S-T-R-E-T-C-H agenda is explained and the impact on small business is investigated.

“Even the best objectives and measures can be achieved in bad ways.”
Translating Strategy into Action: The Balanced Scorecard
Robert S. Kaplan and David P. Norton (1996)

Filed Under: Chapter Profiles

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Chapter Profiles

01: Shoots and Roots (1992)

02: Business Link Goes National (1994)

03: A Toolkit of Competitiveness

04: Knowledge Driven Economy (1997)

05: Quality Marks (1999)

06: Whiz Kids and Failed Business People

07: A Small Business Service (2001)

08: Best in Class (2004)

09: Help Yourself

10: Localism (2005)

11: No Wrong Door (2007)

12: Recess Stress (2008)

13: Dragon’s Breath (2008)

14: Prisk End (2010-2011)

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Reception

“For many reasons, this is a valuable book, and it is an important innovation for the policy field in itself. It will remain a valuable historical resource.”

Review by Professor R Bennett MA PhD FBA. Emeritus Professor. Cambridge University

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Elliot Forte (Author)
Email: elliot.forte@businessthink.co.uk

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